Tuesday, February 5, 2013

Uk Construction Industry Still Knackered - House Price Crash forum

Example
#{example}
"); ipb.editor_values.get('templates')['togglesource'] = new Template("
??? Cancel Source Edit
"); ipb.editor_values.get('templates')['toolbar'] = new Template(""); ipb.editor_values.get('templates')['button'] = new Template("
  • "); ipb.editor_values.get('templates')['menu_item'] = new Template("
  • #{title}
  • "); ipb.editor_values.get('templates')['togglesource'] = new Template("
    ??? Cancel Source Edit
    "); ipb.editor_values.get('templates')['emoticons_showall'] = new Template(""); ipb.editor_values.get('templates')['emoticon_wrapper'] = new Template("

    Emoticons

    "); // Add smilies into the mix ipb.editor_values.set( 'show_emoticon_link', false ); ipb.editor_values.set( 'bbcodes', $H({"acronym":{"id":"8","title":"Acronym","desc":"Allows you to make an acronym that will display a description when moused over","tag":"acronym","useoption":"1","example":"[acronym='Laugh Out Loud']lol[/acronym]","switch_option":"0","menu_option_text":"Enter the description for this acronym (EG: Laugh Out Loud)","menu_content_text":"Enter the acronym (EG: lol)","single_tag":"0","optional_option":"0","image":""},"entry":{"id":"35","title":"Blog Entry Link","desc":"This tag provides an easy way to link to a blog entry.","tag":"entry","useoption":"1","example":"[entry=100]Click me![/entry]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"blog":{"id":"34","title":"Blog Link","desc":"This tag provides an easy way to link to a blog.","tag":"blog","useoption":"1","example":"[blog=100]Click me![/blog]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"code":{"id":"13","title":"Code","desc":"Allows you to enter general code","tag":"code","useoption":"0","example":"[code]$text = 'Some long code here';[/code]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"extract":{"id":"33","title":"Extract Blog Entry","desc":"This will allow users to define an extract for an entry. Only this piece of the entry will be displayed on the main blog page and will show up in the RSS feed.","tag":"extract","useoption":"0","example":"[extract]This is an example![/extract]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"hr":{"id":"12","title":"Horizontal Rule","desc":"Adds a horizontal rule to separate text","tag":"hr","useoption":"0","example":"[hr]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"1","optional_option":"0","image":""},"html":{"id":"15","title":"HTML Code","desc":"Allows you to enter formatted/syntax-highlighted HTML code","tag":"html","useoption":"0","example":"[html][/html]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"member":{"id":"31","title":"Member","desc":"Given a member name, a link is automatically generated to the member's profile","tag":"member","useoption":"1","example":"[member=admin] runs this site.","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"1","optional_option":"0","image":""},"optional":{"id":"37","title":"Optional","desc":"","tag":"optional","useoption":"0","example":"","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"1","image":""},"php":{"id":"14","title":"PHP Code","desc":"Allows you to enter PHP code into a formatted/highlighted syntax box","tag":"php","useoption":"0","example":"[php]$variable = true;\n\nprint_r($variable);[/php]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"post":{"id":"6","title":"Post Link","desc":"This tag provides an easy way to link to a post.","tag":"post","useoption":"1","example":"[post=1]Click me![/post]","switch_option":"0","menu_option_text":"Enter the Post ID","menu_content_text":"Enter the title for this link","single_tag":"0","optional_option":"0","image":""},"snapback":{"id":"1","title":"Post Snap Back","desc":"This tag displays a little linked image which links back to a post - used when quoting posts from the board. Opens in same window by default.","tag":"snapback","useoption":"0","example":"[snapback]100[/snapback]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"spoiler":{"id":"7","title":"Spoiler","desc":"Spoiler tag","tag":"spoiler","useoption":"0","example":"[spoiler]Some hidden text[/spoiler]","switch_option":"0","menu_option_text":"","menu_content_text":"Enter the text to be masked","single_tag":"0","optional_option":"0","image":""},"sql":{"id":"16","title":"SQL Code","desc":"Allows you to enter formatted/syntax-highlighted SQL code","tag":"sql","useoption":"0","example":"[sql]SELECT p.*, t.* FROM posts p LEFT JOIN topics t ON t.tid=p.topic_id WHERE t.tid=7[/sql]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""},"topic":{"id":"5","title":"Topic Link","desc":"This tag provides an easy way to link to a topic","tag":"topic","useoption":"1","example":"[topic=1]Click me![/topic]","switch_option":"0","menu_option_text":"Enter the topic ID","menu_content_text":"Enter the title for this link","single_tag":"0","optional_option":"0","image":""},"twitter":{"id":"36","title":"Twitter","desc":"A tag to link to a user's twitter account","tag":"twitter","useoption":"0","example":"[twitter]userName[/twitter]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":"twitter.png"},"xml":{"id":"17","title":"XML Code","desc":"Allows you to enter formatted/syntax-highlighted XML code","tag":"xml","useoption":"0","example":"[xml]\n \n Test\n \n[/xml]","switch_option":"0","menu_option_text":"","menu_content_text":"","single_tag":"0","optional_option":"0","image":""}}) ); ipb.vars['emoticon_url'] = "http://www.housepricecrash.co.uk/forum/public/style_emoticons/default"; //Search Setup ipb.vars['search_type'] = 'forum'; ipb.vars['search_type_id'] = 22; ipb.vars['search_type_2'] = 'topic'; ipb.vars['search_type_id_2'] = 187413; //]]>
    • You cannot start a new topic
    • You cannot reply to this topic

    Uk Construction Industry Still Knackered dip.. dip... dip... Rate Topic: -----

    #1 User is offline ? zugzwang?

    • Group: Members
    • Posts: 1,723
    • Joined: 03-May 07

    Posted Yesterday, 02:45 PM

    What happened to all those loft extensions and conservatories that were supposed to get built without planning permission? :unsure:

    http://www.telegraph...since-July.html

    Quote

    The Markit/CIPS Construction Purchasing Managers' Index (PMI) - which measures overall output in the sector - held at 48.7 last month, unmoved from December's six-month low.

    The reading below 50, which indicates the sector is slowing, fell short of economists' forecasts of an improvement of 49.1.

    Weak demand and lack of new projects were cited as the main reasons for lower output, while some firms also reported that unusually heavy snow depressed activity last month.

    The data showed that January was the eighth consecutive monthly fall in new business intakes across the construction sector, which is the longest continuous period of decline since 2008/09.

    Tim Moore, senior economist at survey compiler Markit, said: "January's survey results are yet another indicator of the severe underlying fragility across the UK construction sector.

    "Snowfall at the start of the year may have disrupted output to some degree, but unfavourable weather outside is clearly far down the long list of difficulties afflicting construction companies at present."

    There were some brighter signs for the industry, however, as business confidence about the outlook over the next 12 months continued to improve from the near four-year low seen last November, hitting the highest reading since last July.

    However, Howard Archer, chief UK and European economist at IHS Global Insight, said the PMI survey indicates that the sector's problems are far from over.

    "Even allowing for a likely significant hit to activity from the snow the January purchasing managers' survey suggests that renewed construction contraction is more likely than not in the first quarter of 2013," he said.

    "For now at least, the construction sector continues to face major headwinds, notably including limited public investment and spending, an extended weak economy, a still struggling housing sector, and problems in getting funding for large-scale projects."

    Michael Conroy Harris, construction expert at global law firm Eversheds, said government backed projects were the key to regeneration of the UK construction sector.

    "In reality, we will continue to see sustained contraction and the only thing that will slow this is likely to be a move towards significant Government backed projects," he said.

    "That UK construction continues to contract comes as no surprise - the market has some way to go before it reaches a sustainable size.

    "Furthermore, comparisons with the size of the sector at its peak in 2008 don't serve any real purpose as we're not going to see the market return to that size any time soon, if ever."

    Construction accounts for just 6.8pc of UK national output but has been one the main drags on economic growth since the crisis, and remains about 15pc smaller as an industry that its 2008 peak.


    It wasn't me! A banker did it then ran away.


    #2 User is offline ? koala_bear?

    • Group: Members
    • Posts: 1,216
    • Joined: 24-June 10

    Posted Yesterday, 03:14 PM

    ?zugzwang, on 04 February 2013 - 02:45 PM, said:

    Not that many who want to do it have the money or can afford to borrow it (i.e. new repayment mortgage not existing IO liar loan makes it a much bigger step if borrowing) or they have already paid too much for the property. So very little change in that segment.

    The big change has been fewer new large/medium projects after the Olympic sites were completed and the Olympic construction holiday in London. (For example Network rail left a year gap (May 2012 - May 2013) between the 2 main phases of Thameslink project) which will dent the numbers as the spend would be about ?20m+ a month. Major rail infrastructure project spend is about ?2.75-3bn a year excluding HS2 till the end of the decade).

    The school rebuilding rethink and PFI hospitals gone bad, has reduced health and education construction spend and that is unlikely to recover.


    #3 User is offline ? Self Employed Youth?

    • Group: Members
    • Posts: 2,896
    • Joined: 30-May 10

    Posted Yesterday, 08:38 PM

    It ought to pick up soon as the HA's begin to build. They have plenty of money to do so.

    Have I not reason to lament what man has mas made of man?

    Initially 'Unemployed Youth'
    Then 'Formerly Unemployed Youth'
    Then 'Unemployed Again Youth'
    Hopefully soon to be 'Employed Again Youth' and not long after that I'll be eligible for working tax credits, if not I'll at least get adult rate dole and maybe car insurance will be potentially affordable!


    #4 User is offline ? bigkid?

    • Group: New Members
    • Posts: 89
    • Joined: 25-December 09

    Posted Yesterday, 09:20 PM

    All the construction professionals I know are gainfully employed. This was an industry that benefitted from good salary increases during the boom. There was a shortage of people so it was easy to jump from job to job every year with at least a ?5k rise (ask any QS). Now they're suffering they've got plenty of staff on over inflated money.


    #5 User is offline ? SeeYouNextTuesday?

    • Group: Members
    • Posts: 8,941
    • Joined: 21-July 06

    Posted Yesterday, 09:23 PM

    ?zugzwang, on 04 February 2013 - 02:45 PM, said:


    It's skip city in my prosperous locale. No shortage of home improvements on my skip index.

    That or the local skoda dealer is making a killing.

    View PostJustYield, on 30 September 2006 - 02:00 PM, said:

    View PostZanu Bob, on 21 September 2012 - 09:00 AM, said:

    love is getting a cup of tea with yer morning hand job everything else is noise.


    #6 User is online ? The Masked Tulip?

    • Group: Members
    • Posts: 31,408
    • Joined: 23-August 04

    Posted Yesterday, 09:24 PM

    There was an article in The Torygraph over the weekend about some extension tax being sneaked in - apparently if you have built large extensions to your home from April the Councils will be able to levy an extra tax on you.

    So get people to build extensions... and then tax them...

    The success or failure of your deeds does not add up to the sum of your life. Your spirit cannot be weighed. Judge yourself by the intention of your actions and by the strength you faced the challenges that have stood in your way.

    The people closest to you have been trying to tell you that you have made a difference. That you did change things for the better. The Universe is vast and we are so small. There is really only one thing that we can ever truly control - whether we are good or evil.

    The political triumph of the American Right has been to advance relentlessly the economic interests of the country's richest people, while emphasising a swath of moral, social and foreign policy issues that motivate and certainly distract middle-class and poor voters.


    #7 User is offline ? zugzwang?

    • Group: Members
    • Posts: 1,723
    • Joined: 03-May 07

    Posted Yesterday, 09:45 PM

    ?The Masked Tulip, on 04 February 2013 - 09:24 PM, said:

    There was an article in The Torygraph over the weekend about some extension tax being sneaked in - apparently if you have built large extensions to your home from April the Councils will be able to levy an extra tax on you.

    So get people to build extensions... and then tax them...

    That sounds about right. Build it as big as you like, no more rules and regs in Dave's get-ahead economy...

    ....except for the smallprint.

    It wasn't me! A banker did it then ran away.


    • You cannot start a new topic
    • You cannot reply to this topic

    2 User(s) are reading this topic
    0 members, 2 guests, 0 anonymous users


      Source: http://www.housepricecrash.co.uk/forum/index.php?showtopic=187413

      tax deadline death race buffet rule carlos santana dodgers triple play baa samoyed

      Monday, February 4, 2013

      Off-Page SEO For Beginners | Social Media Today

      Off-page SEO

      Let?s begin?

      On one side where on-page SEO works within your blog/website, the off-page SEO takes your blog out to the wild.

      Off-page SEO is the process of optimizing your web pages outside your website by getting links back to it as the only thing you can do outside your website is to build links back to it. These back links act as a vote to the content of your blog. The more and better votes (links) you can get to your webpage the better it will rank in search results.

      Link building is the word that refers to off-page SEO in the best manner. They are one and the same can take a blog up the ranks of a search engine result.

      What is Link Building?

      Link building means to build links back to your web page from other blogs or websites. Search engines are deeply interested in the number and quality of links over the internet that point back to your web page.

      Considering your blog as a nominee for the number one spot, these links are the voters for you. Search engines get updated every now and then in routine for the purpose of deciding which web page gets at what position in the search results. These links determine that place for your blog in a search result.

      Google and other search engines crawl the internet to find the number of links pointing back to your web page and index them. Their algorithm then decides on how to position different web pages.

      It can be explained better in this way ? say you have 100 links back to your web page on ?How To Lose Weight? from 100 authority sites in fitness niche. So when Google visits these websites it?ll know that if these websites are linking back to your web page then there must be some very useful content present there. And hence your web page may end up higher in the search results.

      It?s much like 100 people voting you as an authority person.

      Google loves a web page if most of the backlinks to it is natural and created by people who really liked the content as this is what acts as a real vote for your web page other than the artificial links created by you. And getting natural links is not at all easy, not everyone will link back to your web page even though the content is great. So when building links yourself you should try to keep them as natural looking as possible so that Google can trust it as a vote.

      There are a lot of things that you have to take care of when building?natural looking and quality backlinks. I?ve shared below some of the most important properties of a quality backlink that you should always take care of when building them.

      Properties Of A Quality Backlink

      A quality backlink has the following properties and is considered good in the eyes of search engines and has the maximum effect on your off-page SEO.

      1. From High PageRank Web Page

      PageRank (PR) is a ranking given to a web page (from 0 to 10) by Google algorithm which tells about its authority. Always try to get backlinks from web pages with high PR, preferably higher than the PR of your own website.

      Backlinks from higher PR web pages means quality votes for your web page. You can check the PR of a web page using the Firefox Plugin ? WebRank Toolbar or if you don?t use Firefox you can use this online tool PR Checker.

      2. Use different anchor texts

      Having the same exact keyword stuffed anchor text for all your backlinks is bad for your web page?s SEO. It does not look natural to Google as its not practically possible for all your backlinks to have same anchor text. So try to use different anchor text for your backlinks.

      I personally use this model of anchor text to build backlinks to my blogs ? 30% exact matching keyword, 30% phrase match keywords, 30% generic words like click here, know more, read more etc and 10% url of the webpage.

      Example ? Say you have a web page http://your-website.com/rain-boots/ that you want to rank for the keyword ?rain boots? then try to have about 30% of the backlinks with exact keyword match anchor text ?rain boots?, 30% with phrase match anchor texts like ?cheap rain boots?, ?good rain boots?, ?rain boots review? etc, 30% generic words like ?click here?, ?click here to know more?, ?this blog?, ?great site? etc and the remaining 10% with anchor text as ?http://your-website.com/rain-boots/?.

      3. Nofollow or Dofollow Links

      The attribute rel=?nofollow? when added to a link tells the search engines to not pass the reputation of that web page to the linked web page. When this attribute is not present it means that the link is dofollow and that web page passes its reputation (or what it is called as the PageRank juice) to your linked web page.

      The nofollow attribute is used by webmasters to stop the flow of their build authority to other sites. And hence these links are not much useful for off-page SEO also. You should always try to get dofollow links back to your web pages for getting the link juice and also increasing the chances of getting ranked higher.

      A lot of search engines do not regard rel=?nofollow? attribute for ranking your web page but a lot of them do. There has been battling on whether you should build nofollow links or not with no logical conclusions so? far. So to be on the safe side I split my links into 70/30 parts -that?s 70% dofollow links and 30% nofollow links. It?s not been bad so far.

      Building dofollow links can be a real pain in a** as they are not easy to get. Most of the websites where you can leave your comment in return of a backlink are nofollow and even forums where you can spam your links are nofollow. So you should have a proper strategy in place to get your backlinks.

      4. From Similar Niche Blog and Website

      Try to get links from niche blogs or websites?similar to your web page as these are the real natural links. A car blog will never link to a fitness blog so you should keep this mind when building your backlinks and only try to get links from blogs or websites relevant to your niche.

      You can search blogs in your niche using Google to put your links on.

      5. Don?t do Black Hat SEO

      Black hat SEO is a process of getting thousands of links back to your web page in a very short period of time. This used to work earlier but not now. Getting thousands of links to your web page overnight is a sure shot way of suicide for your blog/website.

      You may find a lot of schemes out there that claim to provide thousands of links for just a couple of dollars and they do too. But the quality of backlinks is very poor and it will not do any good for your web page. Search engines are smart enough to know which backlinks are natural and which are not.

      These backlinks are mostly low quality and from PR0 spammy websites. These sudden backlinks spikes can even lead of deindexing of your web pages from Google?s database. Also avoid link farms (sites with 100+ outbound links per page).

      Influence Of Social Media On Off-Page SEO

      The first and foremost priority of Google is to provide quality content to its searchers. And the best feature of a quality content is that it gets shared more. Search engines like Google take social signal as an important metric for ranking web pages.

      Make profiles for your blog or business website on social networks so that you can stay connected with your users and visitors socially. When you grow a strong social community making your content go viral becomes a lot easier. You just have to share your web page?s link with your followers and the rest is done by them. If you write really great and compelling content it will get shared more and hence increase its chances of getting better rank in search results.

      Engagement with your social community is a very important aspect when you want your social community to share your content virally. So try to provide as much value you can to your followers so that they are loyal to you and love to share your content.

      Social bookmarking is also a great way to do off-page SEO for your web pages. There are hundred of social bookmarking sites that help users bookmark your web page if they liked it. If your web page gets bookmarked more it sends good signals to search engines that your content is great and should be ranked higher.

      You can also bookmark your own web pages using tools like Social Poster or Social Marker to bookmark them over a large number of social bookmarking sites. It saves you a lot of time as it semi-automates the process of bookmarking and you also don?t need to wait to for others to bookmark your page for you to tell Google about it.?

      Conclusion

      So I?d like to conclude by saying that when it comes to off-page SEO ? create high quality content and everything else will take care of itself. High quality content not only gets shared more but also gets linked to more. High quality contents are self-promoting and you don?t have to work hard for ranking it better in search results.

      Still creating high quality content is not enough as nowadays everyone is creating quality content everywhere. So you also need some good link building and social media strategy in place for properly executing off-page SEO and get to the top of SERPs.

      Source: http://socialmediatoday.com/ramshengale/1210526/off-page-seo-guide

      Olivia Black the voice World Ending 2012 gossip girl channing tatum Ink Master Jenni Rivera Funeral

      Ontario NDP want auto insurance rates cut 15% | iPolitics

      TORONTO ? Car insurance companies in Ontario should be forced to cut rates 15 per cent to pass along savings from regulation changes that drastically lowered industry costs, NDP Leader Andrea Horwath said Monday.

      Major changes to auto insurance regulations in 2010 ?dramatically? reduced benefits for drivers and turned out to be a huge ?bonus? for companies, added Horwath.

      ?In 2011, the value of statutory accident payouts fell by just under $2 billion, an astonishing 50 per cent reduction from 2010, but that same year Ontario?s auto insurance rates still increased by five per cent,? she told reporters.

      ?Fifteen per cent is reasonable when you consider that their payouts were reduced by 50 per cent.?

      Drivers have yet to see any real reductions in their rates, so if the industry [...]

      Please Subscribe or Log in to view the complete article.

      The Canadian Press Email This Post?Email This Post

      Source: http://www.ipolitics.ca/2013/02/04/ontario-ndp-want-auto-insurance-rates-cut-15/

      xavier joan crawford joan crawford john goodman kendall marshall whitney houston news sylvia plath

      Girl shot by Taliban makes first public statement

      Malala reads a book in an undated photo released Nov. 9, 2012. (Queen Elizabeth Hospital)

      Malala Yousafzai, the 15-year-old Pakistani schoolgirl and activist who was shot in the head by a Taliban assassin on her way home from school last fall, has spoken publicly for the first time since the shooting.

      "Today you can see that I'm alive," Yousafzai said in a short video released on Monday. "I can speak. I can see you. I can see everyone."

      Yousafzai, who was targeted by the Taliban for her advocacy for girls' education rights, was released from a British hospital last month.

      "I'm getting better day by day," she said. "It's just because the prayers of people, because all the people?men, women, children, all of them, all of them?have prayed for me. And because of these prayers God has given me this new life. And this is a second life. This is a new life.

      "I want to serve," Yousafzai, wearing a traditional headscarf that hid any scars from the bullet, added. "I want to serve the people. And I want every girl, every child, to be educated."

      She then announced the launch of the Malala Fund to support education for all girls.

      On Oct. 9, Yousafzai was shot in the head and neck by a Taliban gunman while returning home from school. She was hospitalized in critical condition and eventually transferred to a U.K. hospital, where she underwent surgery on Oct. 16. Yousafzai remains in England and is awaiting a final surgery to reconstruct her skull.

      The Taliban said they targeted her because she promoted "Western thinking," according to the Associated Press, but the attempt to murder a teenage girl over her desire to go to school sent a wave of revulsion around the world.

      Gordon Brown, the U.N. Special Envoy for Global Education, launched a U.N. petition ("I Am Malala") in her name, demanding that all children?including Pakistani girls?have access to schooling. Also, Yousafzai was recently nominated for the 2013 Nobel Peace Prize.

      In November, Time magazine nominated Yousafzai as one of its 2012 "Person of the Year" candidates. Yousafzai, Time said, "has become an inspiration not only in her native Pakistan?where the culture wars over women's rights and religious diversity have taken many violent turns?but all around the globe."

      Source: http://news.yahoo.com/blogs/lookout/malala-yousafzai-speaks-video-143346420.html

      jeremy lin espn sassafras mardi gras 2012 the secret world of arrietty cee lo allen iverson jr smith

      Giveaway: A Babyhome Emotion Stroller (a $299 Value!)

      Enter for your chance to win a Babyhome Emotion stroller in our giveaway this week.

      Source: http://feeds.celebritybabies.com/~r/celebrity-babies/~3/CkJvSnzH3cQ/

      dropkick murphys guernsey nit colcannon dystonia tourettes gonzaga

      Sunday, February 3, 2013

      The Trick to Great Customer Service | The tci post

      oliver millsBy

      Oliver Mills

      Many organisations complain about the quality of customer service.? Sometimes, we see letters in the social media about the level of service in particular establishments, from hospitality to commercial.? This means that customers feel they are not getting the kind and quality of service they are accustomed? to, or that a business in the customer service field should provide.? This could range from receiving warm coffee, to soup that is too hot, to outright rudeness by a street level internal customer.? Or, even more bizarre, we hear of ?instances? where some employees in the very small business areas ?do not welcome visitors? to their shops, or even thank them for coming.? Surprisingly, visitors notice these neglects, and talk about it to others.? Businesses at all levels, and of various kinds, must realise that external customers are their pay rolls and profits. Everything possible should then be done to make the customer experience a pleasant, and unforgettable one.

      This idea about the need for good customer service is dealt with by John Seddon, an occupational psychologist, in a recent article he calls ?The Secrets of Good Customer Service.? In part, he states that customer service managers who want to deliver great service must unlearn many things they currently believe, and start putting people, not costs at the centre of their thinking. For him, the secret to great service is to give people what they need, and suggests unlearning, and studying how services don?t work, then rethinking and discovering how they could work, as a strategy.? He further calls on managers to design a service that works.? This means having a thorough knowledge of demand, which is what people need as they see it.

      For him, demand is critical for everything else.? Managers should therefore build a design which is highly sensitive to people, their needs, and ?context.? The individual is placed at the centre of service provision, and those needing help are met by people with expertise.? Services are tailored, fast, friendly and purposeful.? And? everyone is more motivated and engaged, with innovation emerging naturally. Managers then understand that managing value drives costs from the system, while managing cost drives costs up. The key, then, is for managers to ensure there is continued knowledge of demand, determine what the need is, provide the required expertise, and render ?tailored services with dispatch.? The writer?s secret ?to great service, is to give people what they need.

      When these ?secrets? are initially looked at, to the untrained, they come over as meaningful and innovative.? No human resources practitioner would object to the need for managers to unlearn and relearn, since practices change constantly.? Also, putting people above costs is standard, and so is giving people what they need, and? concentrating on how things could work.? To me the latter is much more efficient than studying how services don?t work.? This seems to be misdirected energy.? When the writer calls on managers to design a service that works, this is important at one level.? But I hardly think that there is not a manager who does not do this at some time or the other.? Possibly the ?secrets? or strategies mentioned could better relate to managers at particular levels, but a credentialed and highly experienced manager, would have these as a normal part of? his/her repertoire.? Most managers also would see demand as an important factor, so is determining needs, and providing competent people to deal with them. ?These ?secrets? as I have indicated earlier, would definitely be relevant for managers at specific, indeed initial levels of the organisation.

      What the writer could have concentrated on, is stressing the importance of continuously monitoring customer needs, and meeting them fully, and professionally.? There should also be a customer profile, updated often, as circumstances related to the economy, age, interests, and preferences undergo change.? This ensures the customer?s ?preferences are always a concern, and are delivered on time.? Again, this is related to customer satisfaction, and how it is managed.? It is both anticipating and satisfying needs, based on the purpose the customer has for them that is an essential element of great customer service.? Not the preferences of the establishment.

      Furthermore, to me, other secrets that make customer service great are old fashioned courtesy and politeness, a welcoming atmosphere, having conversations to more specifically determine customer desires, and giving information new to the customer, about the country, the economy, business opportunities, and even levels of civility.? Here, the tone of voice, eye contact, and genuine, spontaneous smiles are crucial.? It sets customers at ease, builds rapport, and makes the context more human.? The idea of stranger and local disappears, replaced by two individuals with common interests.? One interested in making a sale, or supplying a need, the other with expectations of professional service, and having his/her interests met and satisfied.? Also gauging customer perceptions and intention are cardinal secrets that make customer service great.

      Great customer service again requires delivering on promises,? being honest, ?and displaying interest.? Fostering trust and credibility, and not coming off as being inauthentic.? Some people, the moment they come into contact with tourists, for example, immediately change their accents and mannerisms.? Of course, the aware tourist easily detects the ?put on.?? Great customer service further requires consistency in our behavior, and with the products we offer, be it within a hospitality setting, or about town.? Our culture, and ways of being are game for external customers. They want unique local stuff, from food, to other cultural items.? And we should tell the truth about what we offer, its origins, and how what we offer fits into our cultural scheme.

      We should also treat internal customers with the same courtesies and respect.? This refers to local persons employed in the business places, and residents as well.? They also keep the wheels of the economy spinning. ?And can often make suggestions as to how we could enrich our product, and make it work for us in a wider and more meaningful way.? The trick to great customer service does not mean engaging in activities to fool, or be disingenuous with customers. Rather it consists of the honest? strategies we employ to make customers feel wanted, respected, and appreciated, while meeting their genuine needs totally, and hopefully, ours in the process.

      Number of View :163 Posted by john Glasgow on Feb 3 2013. Filed under Articles. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

      Source: http://tcipost.com/?p=27128

      ice t new york knicks president day lin j.r. smith espn jeremy lin sleigh bells

      BofA says mobile, online banking working again

      (Reuters) - Bank of America Corp, the No. 2 U.S. bank by assets, on Saturday said its mobile and online banking systems were working again after crashing on Friday.

      Customers who attempted to log onto the website on Friday received a message that said the site was "temporarily unavailable." An internal systems issue caused the problems, a person familiar with the situation told Reuters.

      Bank of America says it has 30 million active online banking customers.

      (Reporting By Rick Rothacker in Charlotte, N.C.; editing by Gunna Dickson)

      Source: http://news.yahoo.com/bofa-says-mobile-online-banking-working-again-184237882--sector.html

      African painted dogs What Time Do Polls Open Krysten Ritter v for vendetta Time Fun Voting Locations